/* Staff dashboard: customer chats. Uses the admin tokens only (no raw colours). */
.ib-root{min-width:0}
.ib-tabs{display:flex;gap:6px;flex-wrap:wrap;margin:0 0 16px;border-bottom:1px solid var(--vv-line)}
.ib-tab{min-height:44px;padding:8px 16px;border:0;border-bottom:3px solid transparent;background:none;font:600 14px var(--a-font);color:var(--vv-muted);cursor:pointer;margin-bottom:-1px}
.ib-tab[aria-selected="true"]{color:var(--vv-ink);border-bottom-color:var(--vv-accent)}
.ib-tab:hover{color:var(--vv-ink)}
.ib-count{display:inline-grid;place-items:center;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--vv-accent);color:var(--vv-on-inverse);font-size:12px}
.ib-note{margin:0 0 14px;padding:11px 14px;border:1px solid var(--a-notice-line);border-radius:var(--a-r);background:var(--a-notice-bg);color:var(--a-notice-ink);font-size:14px}
.ib-setup{padding:26px;max-width:560px}.ib-setup h2{margin:0 0 8px}.ib-setup p{color:var(--vv-muted)}
.ib-sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}
.ib-split{display:grid;grid-template-columns:minmax(300px,380px) minmax(0,1fr);gap:16px;align-items:start}
.ib-list-pane,.ib-detail-pane{margin:0;overflow:hidden}
.ib-list-pane{max-height:calc(100dvh - 250px);min-height:420px;display:flex;flex-direction:column}
/* the list pane is already a panel, so its toolbar loses the panel chrome of the page-level .toolbar and keeps its fields */
.ib-tools{border-bottom:1px solid var(--vv-line)}
.ib-toolbar.toolbar{grid-template-columns:repeat(2,minmax(0,1fr));margin:0;padding:12px;border:0;border-radius:0;box-shadow:none;background:none}
.ib-toolbar>.search{grid-column:1/-1}
.ib-list{list-style:none;margin:0;padding:0;overflow-y:auto;flex:1}
.ib-list .empty{padding:24px 16px}
.ib-item{display:flex;gap:12px;width:100%;padding:13px 14px;border:0;border-bottom:1px solid var(--vv-line);background:var(--a-surface);text-align:left;cursor:pointer;font:inherit;color:inherit}
.ib-item:hover{background:var(--a-hover)}.ib-item.sel{background:var(--a-accent-tint)}
.ib-item.unread .ib-top b{font-weight:800}
.ib-ch{flex:none;width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:var(--a-grey-bg);color:var(--vv-muted)}
.ib-ch.whatsapp{background:var(--a-green-bg);color:var(--a-green)}
.ib-main{flex:1;min-width:0;display:grid;grid-template-columns:minmax(0,1fr);gap:3px}
.ib-top{display:flex;justify-content:space-between;gap:8px;align-items:baseline}
.ib-top b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px}.ib-top time{font-size:12px;color:var(--vv-muted);white-space:nowrap}
.ib-prev{font-size:13px;color:var(--vv-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ib-prev em{font-style:normal;font-weight:600}
.ib-meta{display:flex;flex-wrap:wrap;gap:5px;align-items:center}
.ib-who{font-size:12px;color:var(--vv-muted)}
.ib-unread{margin-left:auto;display:inline-grid;place-items:center;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--vv-accent);color:var(--vv-on-inverse);font-size:12px;font-weight:700}
.ib-detail-pane{min-height:420px;display:flex;flex-direction:column}
.ib-empty-detail{margin:auto;text-align:center;color:var(--vv-muted);padding:40px 16px}.ib-empty-detail svg{width:36px;height:36px;opacity:.5}
.ib-dhead{display:flex;align-items:center;gap:12px;padding:14px 16px;border-bottom:1px solid var(--vv-line);flex-wrap:wrap}
.ib-back{display:none}
.ib-dtitle{flex:1;min-width:140px}.ib-dtitle h2{margin:0;font-size:18px}.ib-dtitle p{margin:2px 0 0;font-size:13px;color:var(--vv-muted)}
.ib-dpills{display:flex;gap:6px;flex-wrap:wrap}
.ib-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center;padding:10px 16px;border-bottom:1px solid var(--vv-line);background:var(--vv-stage)}
.ib-assign span{white-space:nowrap}.ib-assign{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--vv-muted);margin-left:auto}

.ib-assign select{min-height:40px;max-width:200px}
.ib-msgs{padding:16px;display:flex;flex-direction:column;gap:12px;max-height:calc(100dvh - 520px);min-height:220px;overflow-y:auto;background:var(--vv-stage)}
.ib-msg{max-width:82%;display:grid;gap:3px}
.ib-msg.out{align-self:flex-end}
.ib-msg-who{font-size:12px;color:var(--vv-muted)}.ib-msg.out .ib-msg-who{text-align:right}
.ib-msg-body{padding:10px 13px;border-radius:12px;background:var(--a-surface);border:1px solid var(--vv-line);white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px}
.ib-msg.ai .ib-msg-body{background:var(--a-blue-bg);border-color:var(--a-blue-line);color:var(--a-blue-ink)}
.ib-msg.staff .ib-msg-body{background:var(--vv-navy);border-color:var(--vv-navy);color:var(--vv-on-inverse)}
.ib-msg-state{font-size:12px;color:var(--vv-muted)}.ib-msg-state.bad{color:var(--a-red)}.ib-msg.out .ib-msg-state{text-align:right}
.ib-link{background:none;border:0;padding:0 0 0 4px;font:inherit;text-decoration:underline;color:inherit;cursor:pointer;min-height:24px}
.ib-enq{padding:12px 16px;border-top:1px solid var(--vv-line)}.ib-enq h3{margin:0 0 8px;font-size:14px}
.ib-enq-card{padding:10px 12px;border:1px solid var(--vv-line);border-radius:var(--a-r);margin-bottom:8px;font-size:14px}.ib-enq-card p{margin:3px 0;color:var(--vv-muted);font-size:13px}
.ib-replyform{display:flex;gap:10px;align-items:flex-end;padding:12px 16px;border-top:1px solid var(--vv-line)}
.ib-replyform textarea{flex:1;min-height:56px;max-height:160px}
.ib-replyform textarea:disabled{background:var(--a-well)}
.ib-detail-pane>.ib-note{margin:10px 16px 0}
.ib-audit{padding:10px 16px;border-top:1px solid var(--vv-line);font-size:13px;color:var(--vv-muted)}.ib-audit summary{cursor:pointer;min-height:32px;display:flex;align-items:center}.ib-audit ul{margin:6px 0 0;padding-left:18px}
.ib-enq-list{padding:16px}
.ib-enq-row{display:flex;gap:14px;justify-content:space-between;align-items:flex-start;padding:14px 0;border-bottom:1px solid var(--vv-line);flex-wrap:wrap}.ib-enq-row p{margin:3px 0;font-size:13px;color:var(--vv-muted)}.ib-enq-row time{font-size:12px;color:var(--vv-muted)}
.ib-enq-ctl{display:flex;gap:8px;align-items:center}.ib-enq-ctl select{min-height:40px;width:auto}
.ib-usage{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:16px}
.ib-ucard{padding:18px;margin:0}.ib-ucard h3{margin:0 0 6px;font-size:14px;color:var(--vv-muted);font-weight:600}.ib-ucard p{margin:8px 0 0;font-size:13px;color:var(--vv-muted)}
.ib-big{font:700 28px var(--a-font)!important;color:var(--vv-ink)!important;margin:0!important}.ib-big small{font:400 14px var(--a-font);color:var(--vv-muted)}
.ib-bar{display:block;height:8px;border-radius:4px;background:var(--a-grey-bg);overflow:hidden;margin-top:10px}.ib-bar i{display:block;height:100%;background:var(--vv-accent)}
.ib-note-card{padding:18px}.ib-note-card h3{margin:0 0 8px}.ib-note-card li{margin:6px 0;font-size:14px}
.ib-auditlog{padding:16px}.ib-auditlog ul{list-style:none;padding:0;margin:0}.ib-auditlog li{padding:8px 0;border-bottom:1px solid var(--vv-line);font-size:14px}.ib-auditlog time{color:var(--vv-muted);font-size:12px;margin-right:6px}
.ib-root button:focus-visible,.ib-root select:focus-visible,.ib-root textarea:focus-visible,.ib-root input:focus-visible{outline:2px solid var(--vv-accent);outline-offset:2px}
@media(max-width:1050px){.ib-split{grid-template-columns:minmax(260px,320px) minmax(0,1fr)}.ib-msgs{max-height:none}}
@media(max-width:760px){
  .ib-split{grid-template-columns:1fr}
  .ib-split .ib-detail-pane{display:none}
  .ib-split.has-sel .ib-list-pane{display:none}
  .ib-split.has-sel .ib-detail-pane{display:flex}
  .ib-list-pane{max-height:none}
  .ib-back{display:inline-flex}
  .ib-assign{margin-left:0;width:100%}
.ib-assign select{min-height:40px;max-width:200px}
  .ib-msg{max-width:92%}
  .ib-replyform{flex-direction:column;align-items:stretch}.ib-replyform .btn{width:100%}
  .ib-actions .btn{flex:1 1 140px}
}
@media(prefers-reduced-motion:reduce){.ib-root *{transition:none!important}}
body:not([data-inbox]) #nav a[data-view="inbox"]{display:none}
.ib-ch .vv-pack-icon{inline-size:16px;block-size:16px}
.ib-msg-state.warn{color:var(--a-amber)}.ib-msg-actions{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end;margin-top:4px}
.ib-msg.out .ib-msg-actions .btn{min-height:36px;padding:4px 12px;font-size:13px}
.ib-wa-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-top:10px}.ib-wa-grid div{padding:10px 12px;border:1px solid var(--vv-line);border-radius:var(--a-r);background:var(--vv-stage)}.ib-wa-grid b{display:block;font-size:20px}.ib-wa-grid span{font-size:12px;color:var(--vv-muted)}
.ib-alert{margin:0 0 14px;padding:12px 14px;border:1px solid var(--a-red);border-radius:var(--a-r);background:var(--a-red-bg);color:var(--a-red);font-size:14px;display:flex;gap:12px;align-items:center;flex-wrap:wrap}
.ib-usage{margin-bottom:16px}.ib-note-card p{margin:12px 0 0;font-size:14px}.ib-note-card .ib-wa-grid+p{margin-top:14px}.ib-note-card .btn{margin-top:12px}
.ib-expiry{font-size:12px;color:var(--a-amber)}
/* Division mark (official compact SVG) + channel chip; the responder (AI/team) stays the status pill */
.ib-brand{flex:none;display:grid;place-items:center;inline-size:34px;block-size:34px;border-radius:9px;background:var(--a-surface);border:1px solid var(--vv-line)}
.ib-brand .vv-logo{block-size:22px;inline-size:auto;max-inline-size:26px;object-fit:contain}
.ib-dhead>.ib-brand{inline-size:44px;block-size:44px;border-radius:11px}.ib-dhead>.ib-brand .vv-logo{block-size:30px;max-inline-size:34px}
.ib-chan{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:999px;font-size:12px;line-height:1.5;font-weight:600;background:var(--a-grey-bg);color:var(--vv-muted)}
.ib-chan.whatsapp{background:var(--a-green-bg);color:var(--a-green)}
.ib-chan .vv-pack-icon{inline-size:13px;block-size:13px}
/* held AI draft (pre-send approval) */
.ib-msg.held{border:1px dashed var(--vv-line);border-radius:10px;padding:10px 12px;background:var(--vv-stage);max-width:min(560px,100%);align-self:stretch}
.ib-msg.held .ib-msg-who{text-align:left}
.ib-draft{width:100%;box-sizing:border-box;margin:8px 0;min-height:88px;padding:8px 10px;border:1px solid var(--vv-line);border-radius:8px;font:inherit;font-size:14px;color:var(--vv-ink);background:var(--a-surface,#fff);resize:vertical}
.ib-msg.held .ib-msg-actions{display:flex;gap:8px;flex-wrap:wrap}
.ib-msg.held .ib-msg-actions .btn{min-height:44px;padding:6px 16px}